1.     Terms & Conditions

2.     Last updated: 12 September 2022


a.      The website www.kotare-models.com (“Website”) is operated by Kotare Models Limited (“We” or “Us”). We are a limited liability company registered in New Zealand under company number 8184503.

b.     We are located in New Zealand and ship orders both domestically within New Zealand, and internationally.


a.      These General Terms refer to the following additional terms and policies, which together are referred to as our “Terms and Conditions” and apply at all times to your use of our Website and any related dealings between us, regardless whether you access our site as a guest or registered user:

                                               i.    Our Privacy Policy which sets out the terms on which we collect and process any personal data we collect from you, or that you provide to us and cookies and other such technology used in relation to our Website;

                                              ii.    Any other policies we publish from time to time (whether expressly listed here or not).

b.     Please read our Terms and Conditions carefully before you start to use our Website, as these will apply to your use of our Website and any arrangement we enter into with you for any goods or services (regardless of any other terms contained in any offer made by you, except to the extent we have expressly confirmed in writing our acceptance of those other terms). We recommend that you print a copy of all relevant documents for future reference.

5.     RETURNS

a.      If your item has arrived and is faulty or damaged, please notify help@kotare-models.com us as soon as possible with photos of the problem. Once you have notified us, we will decide if you need to return the item and if so, arrange for the return of the item for assessment.

b.     For fast processing of your return, please ensure the following:

c.      You retain the original packaging.

d.     You accurately describe the fault or damage

e.      You attach clear photographs of the damage


a.      We may revise our Terms and Conditions (or any part of any of them), or add further Terms and Conditions at our discretion, at any time by amending this page or the relevant document setting out any part of our Terms and Conditions.

b.     Please check this page and the pages setting out other parts of our Terms and Conditions from time to time to take notice of any changes we made, as they are binding on you.


a.      We may update our Website from time to time at our sole discretion, and may change or discontinue the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.


a.      Our Website is made available free of charge, although there may be charges for particular services products or services available through our Website.

b.     We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

c.      You are responsible for making all arrangements necessary for you to have access to our Website.

d.     You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of our Terms and Conditions, and that they comply with them.

e.      You may not use our Website or any services we provide without accepting our Terms and Conditions, and regardless may not use or access our Website or any services we provide if you are (a) under 13 years of age; (b) over 13 years of age but under 18 years of age and do not have your parent's consent for such usage or access; or (c) are in a country to which we do not provide our products or services.


a.      We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

b.     You must not modify or manipulate the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

c.      Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged in relation to such content.

d.     You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us (and our licensors if applicable).


a.      The content on our Website is provided for general information only. It is not intended to constitute advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

b.     Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, free from errors, complete or up-to-date.

c.      You hereby acknowledge that nothing on our Website will constitute financial, investment, legal and/or other professional advice and that no professional relationship of any kind is created between you and us through your use of our Website. You hereby agree that you shall not make any financial, investment, legal and/or any other decision based in whole or in part on anything contained in or on our Website.

d.     The opinions (if any) expressed on our Website are not necessarily our opinions and do not necessarily reflect the opinion of our employee(s), agents, contractors and/or our associated Companies.

e.      Any opinions or statements which are expressed by us on our Website are or have been rendered based on specific facts, under certain conditions, and subject to certain assumptions, and may not and should not be used or relied upon for any other purpose, including, but not limited to, for use in or in connection with any legal proceeding.


a.      You may use our Website only for lawful purposes, and must not do, or attempt to do, any of the following:

                                               i.    Use our Website:

1.     If you are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Website;

2.     in any way that breaches any applicable local, national or international law or regulation, or which is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

3.     for the purpose of harming or attempting to harm minors, or any third parties, in any way;

4.     to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards (see clause 11.1 below);

5.     to send, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and/or

6.     to knowingly transmit, send or upload any data or material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware.

                                              ii.    Use automated or other means to create multiple accounts or to access search or use our Website or any related services other than by way of our official interface and/or APIs;

                                             iii.    Harvest or otherwise collect information about users of our Website without both their consent and our consent;

                                             iv.    Interfere with or disrupt any other user's access or use of our Website or services;

                                              v.    Breach or otherwise circumvent any security or authentication measures, systems, policies or any termination of your account;

                                             vi.    Probe, scan or test the vulnerability of any system of network;

                                            vii.    Reproduce, duplicate, copy, reverse engineer, re-sell or commercialise any part of our Website, or prepare derivative works from contents on our Website (whether belonging to us or any other party), except where you have our prior written permission;

                                           viii.    Access without authority, interfere with, damage or disrupt:

1.     any part of our Website;

2.     any equipment or network on which our Website is stored;

3.     any software or hardware used in the provision of our Website; or

4.     any equipment or network or software owned or used by any third party.


a.      We do not warrant or guarantee that our Website will be secure or free from bugs or viruses.

b.     You are responsible for configuring your information technology, computer programmes and platform in order to enable access to our Website, and for ensuring you obtain and use your own adequate virus protection software and measures.

c.      You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. You acknowledge that by breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. For the purpose of this clause, you authorise such disclosure. In the event of such a breach, your right to use our Website will also cease immediately.


a.      You may link to the home page of our Website, provided you do so in a way that is fair and legal and does not damage our reputation, take advantage of it or look to profit from it in a manner not expressly approved by us.

b.     You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

c.      You must not establish a link to our Website in any website that is not owned by you.

d.     Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.

e.      We reserve the right to immediately withdraw any linking permission at any time without prior notice to you.

f.      If you wish to create any links to our Website other than expressly authorised above, please contact help@kotare-models.com


a.      Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.

b.     We have no control over the contents of those sites or resources and assume no responsibility for that content. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


a.      The Kotare logo, and all other trademarks, service marks, trade names, logos, domain names, URLs and icons (“Marks”) appearing on our Website, registered or not, are owned or controlled by Kotare Models Limited (or where applicable, other third parties who have licensed use of those Marks to us).

b.     Nothing on our Website or in our Terms and Conditions grants you any right or license to use any of the Marks without the express written permission of both us and any applicable third party owners of the Marks. Unauthorized use may violate trademark, copyright, and other laws and regulations.


a.      You acknowledge that the Consumer Guarantees Act 1993 or any equivalent consumer protection legislation will not apply where you purchase any Products or Services for the purposes of a business.


a.      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a sale of products or services (“Contract”) that is caused by any act or event beyond our reasonable control (“Event Outside Our Control”).

b.     If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

                                               i.    we will contact you as soon as reasonably possible to notify you; and

                                              ii.    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


a.      Unless otherwise expressly stated in our Terms and Conditions, we, provide our Website on an as-is basis only and exclude all warranties or conditions of any kind whether expressly or implied. In particular but without limitation, we do not warrant or represent that:

                                               i.    Our Website is fit for any purpose or will meet your requirements or is provided to you without any errors or deficiencies or that it is in compliance with any quality levels, as the case may be;

                                              ii.    Our Website will be available to you at any time or provided to you without disruption, interruption or delay;

                                             iii.    Our Website does not infringe any copyright or violate any laws or regulations whether in the country you are a resident or elsewhere in the World;

                                             iv.    Any information you obtain from us or through your use of our Website will be suitable, accurate, complete or reliable;

                                              v.    That any deficiencies in our Website, including any defects in performance, operation or functionality will be fixed, corrected or otherwise remedied.

b.     Documents or material (including any software or firmware updates) downloaded, installed or otherwise obtained through the use of our Website are provided by us “as is” and at your own risk. We are not responsible for any damage to any mobile phone, software, computer system, or other device or device's software, or any loss of data that results from the download and/or use of any such documents or material.

c.      You are entirely responsible for any breach of your obligations under:

                                               i.    Our Terms and Conditions; and/or

                                              ii.    Any applicable law or regulation in any relevant jurisdictions,

                                             iii.    and for the consequences of any such breach, including any loss or damage which you, us or any third party may incur or suffer as a result of such breach.


a.      To the maximum extent permitted by applicable law, we exclude:

                                               i.    The application of the Contract and Commercial Law Act 2017;

                                              ii.    all conditions, warranties, representations or other terms (whether express or implied) which may apply to our Website or any Products supplied by us (other than any specific warranties we give in our Product Warranties and Refunds Policy from time to time);

                                             iii.    liability to any party (including but not limited to you) for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

1.     use of, or inability to use, our Website;

2.     use of or reliance on any content displayed on our Website;

3.     business interruption or loss of profits, anticipated savings, sales, business, revenue, opportunity, goodwill or reputation;

4.     damage to or corruption/loss of data;

5.     losses suffered as a result of any relationship or transaction between you and any other party;

6.     any changes, modifications, extensions or limitations (including any suspension of your use of our Website or related Services), or any permanent or temporary cessation in the availability of our Website (or any part of it or any associated Services);

7.     loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any Website linked to it;

8.     the use of your account data by any person other than yourself through your failure to adequately protect your security details for accessing our Website; or

9.     any other indirect or consequential loss or damage whatsoever.

b.     Nothing in this clause, or elsewhere in our Terms and Conditions excludes or limits our liability:

                                               i.    for death or personal injury arising from any breach of our obligations, or

                                              ii.    for our fraud or fraudulent misrepresentation,

                                             iii.    for liability or obligations under the Consumer Guarantees Act 1993, or for any other losses or damages to the extent which they may not be lawfully excluded or limited by applicable law, and

                                             iv.    if the applicable laws do not allow the exclusion of certain warranties, terms or conditions or the limitation or exclusion of liability for certain types of loss or damage, the limitations and exclusions in our Terms and Conditions will be deemed to have been amended on that occasion to the extent necessary to ensure compliance with those applicable laws while still preserving to the maximum extent possible the original intent of the relevant provision, and our liabilities and warranties will be limited to the maximum extent permitted by applicable law.


a.      You acknowledge that in entering into any dealings with us, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in our Terms and Conditions or a written contract entered into in accordance with our Terms and Conditions.

b.     Our Terms and Conditions, and any written contract entered into in accordance with our Terms and Conditions, constitute the entire agreement between you and us and supersedes and extinguishes any and all other or previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.


a.      No other person will have any rights to enforce any contracts between you and ourselves.


a.      Each of the clauses in any of our Terms and Conditions documents operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, each relevant clause will be deemed to have been amended on that occasion to the extent necessary for it to comply with any applicable laws and regulations while still preserving to the extent possible the intent evidenced by the original drafting of the relevant clause, and to extent it cannot be so modified, that clause will be severed from the relevant document but the remaining clauses of that document will remain in full force and effect.

23.   WAIVER

a.      If we fail to insist that you perform any of your obligations under our Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


a.      Subject to the obligations expressed in our Privacy Policy, we may transfer our rights and obligations to another party at any time. We will use all reasonable efforts to notify you in writing or by posting on our Website if this happens.

b.     You may only transfer your rights or your obligations to another person if we agree in writing to that transfer.


a.      You warrant that you have authority to bind any party or entity on whose behalf you purport to use our Website or purchase goods or services from us.


a.      You acknowledge that any details of our business, processes, methodologies, systems and business arrangements of any kind (“Confidential Information”) which you come into knowledge of from time to time are likely to be commercially sensitive information and undertake that you will treat that information as our confidential property, and will not at any time, and either directly or indirectly, disclose, divulge or make unauthorized use of any Confidential Information, except to the extent to which such Confidential Information:

                                               i.    Is publicly known at the time of its disclosure or being lawfully made available to them;

                                              ii.    After such disclosure or information being made available to you, becomes publicly known otherwise than through a breach of this undertaking;

                                             iii.    Is required by law, regulation or order of a competent authority (including any regulatory or governmental body or securities exchange) to be disclosed by you, provided that we are given reasonable advance notice of the intended disclosure.


a.      When we refer, in our Terms and Conditions, to “in writing”, this will include e-mail.

b.     Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and will be delivered personally, sent by pre-paid first class post or e-mail.

c.      In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the correct email address provided by the intended recipient, and a confirmation of delivery to that address (whether automated or personally generated) is received by the sender.

d.     The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.


a.      You and we both agree that our Terms and Conditions are governed by the laws of New Zealand, without regard to any conflict of laws provisions.

b.     You and we both submit to the exclusive jurisdiction of the courts of New Zealand to resolve any legal matter arising from our Terms and Conditions, their subject matter, and any related disputes or claims, but agree that either party will still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction as may reasonably be considered necessary in the circumstances.


a.      To contact us, please email help@kotare-models.com

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